While Credit Control continues efforts to recover outstanding municipal debt through the Operation Qoqimali campaign, we remain mindful of the financial pressures many households and businesses face in today’s challenging economic climate.
Account holders that are struggling to pay their municipal accounts in full do not need to wait for enforcement action or risk being disconnected. We encourage such account holders to come forward and speak to us about setting up a payment plan that suits their financial situation.
Here’s what you need to know:
- Interest is charged on all overdue accounts, calculated according to the national interest rate and the length of the delay.
- Deposit amounts are tailored to your household or business income, making it easier to start repaying your debt.
- Outstanding balances are paid off in manageable instalments over an agreed period.
- Settle within 12 months? You qualify for a 100% interest write-off once the full debt is paid.
- No deposit? If you’re facing genuine financial hardship, speak to us. Special arrangements can be made.
- Able to pay in full now? We’ll immediately write off all interest, no need to enter a payment plan.
The stress of disconnections, penalties, and mounting interest can be avoided by simply visiting our offices or calling 0861 664 253 to start the conversation.