As of 18 September 2023, Mogale City will be implementing a software upgrade called TID Roll Over on all prepaid water and electricity meters across the city.
When the roll over is implemented, users must ensure that all pre-purchased tokens are loaded into the meter as these will not work after the upgrade.
To activate the upgrade, prepaid users with STS prepaid meters will receive an extra token/voucher when purchasing prepaid water or electricity from the municipality and its third-party outlets such as Pick n’ Pay, Shoprite, Spar, Pep etc.
You will receive three 20-digit tokens which you will use to recode/upgrade your meter then follow these three easy steps:
- Enter the first 20 digits of the key change token and wait for it to be accepted
- Enter the second 20 digit of the key change token and wait for it to be accepted
- Enter the usual 20-digit electricity or water token to complete the recoding and recharge units as normal
We urge residents that have access to this information to assist family members, friends and neighbours with updates where possible, especially the elderly and those living with disabilities.
For more information, please contact our Customer Care on 0861 664 253 or send a WhatsApp message to 083 787 2814. Alternatively send an email to customerservices@mogalecity.gov.za.
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