After launching a WhatsApp line in March 2021 to improve customer engagement and resolving services-related issues quicker, this reporting channel has become increasingly used by members of the public. As such, staff allocated on the side of the municipality to deal with queries on this platform has also been done.
Considering this, the municipality would like to encourage customers to make use of the WhatsApp number to report water, sewer, electricity, or any other service interruptions 07h30 and 20h00pm daily.
Customers are advised to include their name, full street address including suburb name as well as contact details if the number is different from the one from which they are sending a message. A photograph (if necessary), meter number and location pin can also be included.
Like a telephonic procedure, your WhatsApp complaint or service request will be logged into our query register / system, and you will be issued with a reference number via SMS. The reference number can be used to follow up on an unresolved complaint and/or service request.
Our WhatsApp reporting number is 083 787 2814.
Other reporting channels:
Call Centre: 0861 664 253
Email: customerservices@mogalecity.gov.za