Free Basic Electricity (FBE) – a longstanding government initiative implemented by Eskom and municipalities – is available to indigent households and aims to improve their quality of life.  It is unfortunate that many qualifying households are either unaware of this benefit or are uncertain about the process to collect it. Eskom urges customers not to let this relief go to waste as it can positively impact their daily lives.

FBE is the electricity allocated to support low-income households. It is the amount of electricity considered enough to run basic lighting, basic media access, basic ironing and boil water using an electrical kettle.

Indigent households are identified by local municipalities. The municipalities include these households in a list of FBE beneficiaries (qualifying people) and submit the list to Eskom, enabling the beneficiaries to collect their FBE vouchers monthly from Eskom vending outlets.  The maximum amount is between 50kWh and 60kWh per household, depending on the municipality of residence. The customer is then charged for anything used above this limit. Only one FBE voucher is accepted by the meter during a specific month.

We urge all customers that qualify for the FBE benefit to make use of it and visit their nearest vendor to claim the benefit. Alternatively, USSD codes *130*869# or *130*269# are available to already configured customers to claim the benefit via a cell phone at no charge to the customer.

Mogale City’s Indigent Management Office will be registering residents in Munsieville and Smokedown Informal Settlement for FBE as detailed below:

Date: 19 and 20 February 2022
Venue: Smokedown Library
Time: 9h00am – 15h00pm
Ward: 30

Date: 25 February 2022
Venue: Munsieville Community Centre
Time: 09h00am – 15h00pm

Wards: 24, 25 and 27

Please bring along the following documents:

  • Certified ID copy
  • Municipal account statement
  • Proof of income / latest 3 months bank statements
  • Affidavit if not employed
  • Letter of authority if applicable
  • Marriage certificate, and
  • Water/Electricity meter numbers