• Download and complete an MCP 3 form
• Copy of the property owner’s valid South African ID book or card
• Latest municipality statement
• Email completed form and supporting documents to itumeleng.landiwe@mogalecity.gov.za; violet.sebola@mogalecity.gov.za; or thabiso.galekhutle@mogalecity.gov.za

• Weekly domestic refuse collection
• Business waste collection
• Daily collection from businesses that generate perishable waste

• Procurement, placement, maintenance (replacement of wheels and axel) and replacement of stolen or damaged 240 litter wheelie bins

• Bulk refuse collection and transportation of bulk containers in informal settlements
• 7-day rentals of 6m³ bulk container at a tariff specified by the municipality

• To access Mogale City’s microbial, chemical and physical water quality status, visit http://ws.dwa.gov.za/IRIS/mywater.aspx
• For any water quality related queries, please visit http://www.reservoir.co.za/tap.htm
• Visit the mobile site my-water.mobi to obtain mobile information on tap water quality in South Africa

Visit our Customer Care Centre helpdesk at Number 38 President Building, President Street in Krugersdorp to complete an application form. The application form must be accompanied by a certified copy of your ID book or card and confirmation of residential address (e.g. letter for attorneys, municipal account statement). You will be required to pay a meter connection fee prescribed by the 2018/19 municipality tariffs.

Please contact our Customer Care Centre on 086 166 4253 and follow the voice prompts. You will receive a reference number. You can also send an email to watercomplaints@mogalecity.gov.za.

No, a leak on the water meter is not the consumer’s responsibility. Please our Customer Care Centre on 086 166 4253 to report any leak or fault on your meter.

Consumers do not need permission to fill or top up swimming pools with municipal water but it is advisable to do so at night when demand for water is at its lowest.

Mogale City does not provide private water tankers. Please contact the Department of Water and Sanitation for any borehole related questions and enquiries. You can also visit their website www.dwa.gov.za.

Please contact the Department of Water and Sanitation for any borehole related questions and enquiries. You can also visit their website www.dwa.gov.za.

Should I call the municipality if I want to fix my own water leak?

Where a water leak is on the municipality’s footway (outside the property), the Mogale City will be responsible for repairs. The owner is only liable for repairs on his/her side of the boundary.

Property owners can apply for a 240 litre wheelie bin for the household or business by visiting any of these offices:

Integrated Environmental Management
Cnr Coronation & Paardekraal Roads
Coronation Park

Or

Chamdor Yard
1 Tudor Road
Chamdor

New property owners (i.e. new developments) will get their first wheelie bin for free. In instances where an existing property is purchased, the municipality will first verify whether the previous owner had been issued with a free wheelie bin.

Your refuse bin should be placed out on the pavement by 07h00am on collection day.

The municipality has two waste treatment/disposal facilities namely Luipaardsvlei Landfill Site (Off Windsor Road) and Magaliesburg Waste Recycling and Transfer Station (Koster Road- R509) that operate weekdays from 07h30 to 17h30. On weekends and public holidays, they operate from 08h00 to 17h00. To access these sites, you must:

• Be a Mogale City domestic or business resident
• Complete all relevant forms available at the weighbridge to access the facilities
• Hand in a copy of your ID, company letter, municipal account statement and vehicle registration number(s)

Households do need to separate waste material according to their type, class or group before they reach the municipal collection and disposal systems. The municipality has aligned its programmes in line with national legislations and policies such as the National Waste Minimization Strategy which encourages very citizen to recycle waste which they generate.  In Mogale City, household level sorting happens in very small scales hence we continue to encourage every resident/household to sort their waste and help increase the lifespan of our landfill and save our environment from pollution cause by illegal dumping and land filling of waste which otherwise could have been recycled.

Every Household generates waste mainly from grocery packaging, wrapping and kitchen food items. Usually, every waste that is generated is thrown into the bin. You can start throwing aways your household waste into separate containers according to their type e.g. boxes, plastic, or shopping bags in one container and bottles, plastic containers, tins and glass are put into another container.

Once waste is placed in different containers according to type, the containers can be placed outside your yard along with municipal wheelie bin on collection days.  

Kitchen food waste can be buried in backyard for composting and the compost can be used for lawn dressing, flowers beds or food garden.